Shipping Times:
After orders are processed it takes 5-12 business days for items to arrive. Due to high demand, some orders may take between 2-4 weeks to arrive. We cannot guarantee that orders will arrive before a specific holiday or the timeframe quoted. World events (global supply chain issues, and severe weather) are out of our control and can impact shipping times.
On multiple orders, shipments may come at different times and from different warehouses. Transit time is dependent on the holiday schedule and excludes holidays and weekends.
Order Tracking:
We do offer order tracking. You can track your order by clicking on "Track Order" in our menu options or by clicking "Track My Order" in the footer of our website. If the tracking does not show please contact us at info@gemvipy.com
Please Note: It may take up to 5 business days before a tracking code becomes active.
Worldwide Shipping:
We offer worldwide shipping. Unexpected custom and import taxes may apply and is the responsibility of the buyer.
Order and Shipping Confirmation Email:
If you did not receive your order confirmation email and shipping confirmation emails please check your spam, junk, and promotional folders. We have been informed that certain email providers have new filtering mechanisms that incorrectly sort emails as spam or promotions. Lastly, please add us to your email contact list to ensure you do not miss an order update from us again.
Wrong Information Submitted:
If you have entered the wrong address or product, send us an email as soon as possible at info@gemvipy.com. Please note, we usually ship our orders within 24 hours so it's possible that your order has been shipped and we cannot change the address. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Missing Orders:
If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at info@gemvipy.com ASAP and we will do our best to help. Each case is different so be sure to include all relevant information when contacting us.
If the customer provided the wrong address and the package was either delivered to this address or recycled by their local postal service due to the address being incorrect or incomplete, our company (Breck and Fox) is not liable for the item and cannot issue a free replacement